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Contact Us

Needing help on existing or future bookings? We’re here to help.

We have put new measures in place to ensure a clean, safe and welcoming environment for all our guests and colleagues, and we can't wait to welcome you back to our hotel.

Do you have an upcoming stay?

If you have an upcoming stay or general enquiry please get in touch with our fantastic customer service team at and they will be able to assist with your query.
As you can imagine, we are experiencing a very high volume of enquiries, so please bear with us so we can give all our customers the exceptional customer service we are so very proud of.

Wanting to book something to look forward to?

If you would like to make a reservation for the future, simply call 0330 107 1599 or you can book online by clicking here.

Looking to book a meeting or event?

Whether you're looking to book a meeting for 2 to 400 or planning your next special event, email our event planners on

Change in working hours

Due to reduced team members, we have had to adjust our contact centre opening times, which for the time being are as follows –
Monday to Friday 8am – 6pm
Weekends 10am -4pm

Please bear with us, you may experience longer waiting times than usual.
By working together with kindness and understanding, we will all get through this together.