Accessibility at the Doubletree by Hilton Westerwood Spa & Golf Resort

ACCESS STATEMENT

At The Doubletree by Hilton Westerwood Spa & Golf Resort we aim to provide the highest standards of service to all our guests and we look forward to making your stay an enjoyable one. Facilities available for guests with disability needs are as follows:

Arrival

As you arrive, you will find approximately 250 parking spaces of which 10 are specifically reserved for blue badge holders. These are located directly outside the hotel's main entrance, and at the rear entrance in our Leisure car park. The main hotel entrance is via automatic doors. Should you require any assistance with luggage or equipment, our reception team will be available to assist 24 hours.

Reception

The Reception desk is located on the ground floor of the hotel in the entrance lobby. You will be offered a personal check-in service with a full explanation of the hotel's facilities together with a familiarisation tour and assistance in delivering luggage to your room. Reception staff will also brief you on our evacuation policy and please note on your registration card if any assistance is needed in the event of an evacuation.

Public areas

There are no steps or slopes on the main corridors and public areas on the ground floor.

Our Flemings Restaurant and bar is located on the ground floor making them easily accessible, and access to the Flemings outdoor seating area can be gained by using the sloped exit and entrance. Our Grill restaurant and Leisure facilities can be accessed from the first floor by utilising the lifts in the bedroom corridor, or the disabled-access lift in our Leisure and golf area of the hotel.

Accessible toilet facilities are located in the main lobby area on the ground floor.

Conference, Banqueting & Meeting Rooms

Our meeting rooms are located on the ground and first floors and are fully accessible from Reception. Please notify your conference or banquet for specific seating or staging requirements.

Outdoor Facilities

The patio area can be accessed via the rear entrance to the hotel, which is level and paved, and by using the sloped entrance from the bedroom corridor.